Refund policy

All items are made to order, and we cannot accept cancellations, returns, or exchanges for personal reasons. The statutory cooling-off period does not apply.

We only accept returns or exchanges in the unlikely event of a significant initial defect. Please note that we cannot accept returns if more than 7 days have passed since delivery to the original shipping address.

We kindly ask that you inspect the contents immediately upon arrival.

  1. As our products are made to order, returns and exchanges based on customer preference are not accepted. The statutory cooling-off period is not applicable.

    In the exceptional event that a return is accepted under special circumstances, the customer will be responsible for the round-trip shipping costs, a made-to-order cancellation fee (50% of the product price excluding tax), and any applicable bank transfer fees for the refund.

  2. While we maintain careful quality standards in our production, should you discover any defects, please contact us by email first and return the item freight collect within 7 days of receipt. We will replace it with a non-defective product.

    Before returning any item, please be sure to contact us with a detailed explanation of the condition. Items returned without prior notice or consultation may not be accepted.

Please note that we strictly cannot accept returns or exchanges under any of the following conditions:

  • More than 7 days have passed since the product arrived at the delivery address.

  • The item is returned without our prior confirmation.

  • The item has been used or shows any traces of use.

  • Scratches, marks, or damage have occurred after delivery.

  • Any included accessories, such as screws, precision screwdrivers, instruction manuals, or original packaging materials, are missing.

  • The protective film (clear or blue) applied to the product has been removed.

  • Machining marks or minor variations that fall within our manufacturing standards as a natural result of the machining process.

  • The enclosed packing slip or official receipt issued by us is missing.

  • Sale items, outlet items, or orders placed using discount coupons.

  • Custom orders, including personalized text/logo engraving or special-order color finishes.

  1. In the event of a return and refund for any reason, our liability and the maximum refund amount shall not exceed the original purchase price of the product.