Shipping policy

Our products are generally made-to-order upon receipt of each request. Please refer to the header section of our website for standard shipping schedules. In the event that an item is currently in stock, it will be dispatched within a minimum of seven (7) business days.

< Business Days and Operations >
Closed: Saturdays, Sundays, national holidays, long holiday periods, New Year holidays, and summer holidays. Notifications regarding extended closures or seasonal holidays will be posted in the website header or the information section. Business Hours: Weekdays 10:00 to 18:00 (JST), excluding the aforementioned closed days.

[ Domestic Shipping (Japan) ]
Domestic shipments are handled via Yamato Transport (Kuroneko Yamato Takkyubin).

< Receiving Your Shipment >

■ Unattended Deliveries
Yamato Transport retains packages for a maximum storage period of seven (7) days from the initial delivery attempt. Please request redelivery via the local branch indicated on the missed delivery notice within seven (7) days. If you anticipate an extended absence, please notify us in advance. If an order is returned to us without prior notice, we reserve the right to decline future transactions. In the case of redelivery, the customer shall bear the full round-trip shipping fees. Re-dispatch will proceed once payment to the designated bank account (notified separately by email) is confirmed.

■ Cash on Delivery (COD)
The maximum holding period by Yamato Transport is seven (7) days. Please arrange for redelivery with the local depot specified on the delivery slip within seven (7) days of the first delivery attempt. Prior notice is strictly required if you will be away for an extended duration. Should a COD order be returned without prior contact or be refused upon delivery, the following charges will be invoiced to you. Payment must be made to the designated account by the due date stated in our separate notification email:

  • Round-trip shipping costs

  • Cash on Delivery administrative fee

  • 50% of the total product value

  • Cost of issuing certified mail (if applicable) Failure to complete payment by the specified deadline will result in the immediate initiation of legal proceedings.

For any reshipment following a return, COD will no longer be available. Payment for the product price and shipping fees must be completed in advance via bank transfer; items will be dispatched only upon verification of funds. Due to the made-to-order nature of our items, cancellations, delivery refusals, and returns resulting from absence are not accepted. Made-to-order items are exempt from Cooling-Off provisions under relevant Japanese trade regulations. In instances deemed malicious, appropriate legal measures will be initiated without delay. Furthermore, customers who cancel, refuse delivery, or fail to receive a COD shipment will be restricted strictly to credit card payments for any subsequent orders. We also reserve the right to terminate all business relations permanently if an action is determined to be detrimental. Even if an order is placed under a different name, matching recipient addresses, phone numbers, or email addresses will be identified and treated as the same account.

[ International Shipping ]
■ Delivery Method
All overseas shipments are dispatched from Japan via EMS (Express Mail Service) by Japan Post. Once the dispatch process is finalized, a tracking number will be provided via email to monitor your parcel's progress.

■ Customs Duties, Import Taxes, and Clearance Charges (Important Notice)
Product prices and shipping charges do not include import customs duties, value-added taxes (such as VAT or local sales taxes), or customs clearance fees applicable within the destination country. Any such charges incurred are the sole responsibility of the recipient (the customer). You will be invoiced directly by local customs authorities or the delivering courier; please settle these fees accordingly. As duty rates and regulations vary by country, we are unable to calculate or state these amounts in advance. For specific inquiries, please consult your domestic customs office.

■ Shipping Duration and Customs Delays
Delivery timeframes for international orders are subject to change due to weather conditions, flight schedules, geopolitical situations, or customs inspections in the destination country. Consequently, we cannot guarantee exact delivery dates. Please use the provided tracking number to check the transit status of your shipment directly. FACTRON assumes no liability for delivery delays arising from customs clearance or border control procedures.

■ Delivery Refusal and Returns Due to Unpaid Duties
If delivery is refused due to non-payment of customs duties, or if a package is returned to Japan owing to prolonged absence or an incorrect address, the customer will be liable for the total round-trip international shipping costs, packaging fees, and all accompanying administrative expenses incurred during the return process. Following inspection of the returned merchandise, the remaining balance—after deducting the aforementioned expenses from the original payment—will be refunded (no refund will be issued if the incurred expenses exceed the product value). Please note that no refunds will be provided if an item is abandoned or destroyed by local customs authorities.